Shipping policy

We aim to process and dispatch all orders within 1 to 2 business days after your purchase.

Estimated Delivery Time

Our bracelets are delivered within an estimated 5 to 12 business days. Please note that this may vary depending on your delivery country.
Delays due to customs, local carriers, or international logistics are possible and outside of our control. We appreciate your patience in such cases.

Shipment Tracking

All orders include tracked shipping.
Please allow 3 to 5 business days for tracking information to become active in the carrier's system.

Fulfilment & Shipping Origin

Our products are shipped directly from our manufacturers located in Asia or Europe, depending on stock availability.
We partner with international logistics providers to ensure faster delivery and better service worldwide.

Shipping Address

Orders are shipped to the address provided at checkout. Please ensure your shipping details are correct.
We are not responsible for delays or losses caused by incorrect or incomplete address information.

Undelivered / Returned Packages

In some cases, packages may be returned to us due to:

  • Non-payment of customs duties or VAT

  • Incomplete or incorrect address

  • Parcel unclaimed at the delivery point

If this happens, please contact us at contact@mykalm.co to organise reshipment.
Reshipping costs will be your responsibility.
If we do not hear from you within 14 days of the package being returned, the order will be considered abandoned and no refund will be issued.

Shipping Costs & Duties

Shipping costs are calculated at checkout and may vary depending on:

  • Destination country

  • Shipping method

  • Package size and weight

Please note: Import taxes, VAT, and customs duties may apply depending on your country. These charges are not included in the shipping fees and must be paid by the customer upon delivery.

Liability & Risk

While we do our best to ensure safe and timely delivery, we are not responsible for delays caused by third-party carriers or customs authorities.

Risk in the goods passes to you once the package is handed over to the shipping carrier. However, ownership of the products remains with us until they are delivered to your address.

If you experience any issue with your delivery, please contact us at contact@mykalm.co — we’ll do our best to help resolve the matter quickly and fairly.